The IT industry provides uses with an abundance of choice when it comes to point-of-sale (POS) software.

At Capital Chemist when we embarked on implementing a group-wide POS solution, we required a software platform that would bind our group philosophies, encompass our passion for ongoing development and support, plus the need to continually adapt to an ever-changing retail pharmacy environment.

In 2011 Capital Chemist adopted the POS Works software platform—one of the best group decisions we have made.

Centralisation of data was a key motivator for Capital Chemist. Not only has POS Works provided this they have done so in ‘real time’. POS Works’ data transfer framework (RealSync) of our 45 locations— including integrated loyalty data—underpins the essence of POS Works’ ability to understand the unpredictability of retail, empowering Capital Chemist management and store managers to make fact-based decisions as needed.

The intuitive nature of the program made the transition less arduous at store level. In a short period of time, we started adapting and streamlining process to take full advantage of the time saving features POS Works software offers.

The dynamic, innovative nature of POS Works is exciting. POS Works provides us with a platform where we can contribute ideas and suggestions for ongoing development—a quality rarely seen in today’s technology sphere. At Capital Chemist, POS Works are not just our POS software providers, they are partners: today and into the future.

Peter Downing, Group Business Manager, Capital Chemist
Lisa Williamson, POS Manager, Capital Chemist

We first engaged POS Works in 2013 to streamline the support systems to our retail operations. Since that time, POS Works has become an integral part of our business, instrumental in the reporting and analysis of our retail operations. POS Works continues to provide us with a high level of service, partnering where possible to tailor solutions specific to the needs of our brand.

Blooms The Chemist

Reliability and functionality are the two must-have factors we need from our POS software. POS Works has delivered consistent reliability across our multi-site operations without the specific need to upgrade all our operating hardware.

POS Works’ functionality has exceeded our expectations, while in some areas we are only just scratching the surface. This functionality combined with the backing of a team that have a hands-on approach to tailoring the system to our specific business requirements, have them clearly standing out from the pack for us.

Brad Coleman, Iron Pharmacy Group

The POS Works point-of-sale system has been operational in all Wizard Pharmacies now for over 12 months, and we have found it to be a very flexible and stable system to use. Throughout our implementation we were able to work with POS Works to achieve the outcomes we required, and following installation contact with our central help desk has been dramatically reduced.

The key feature of almost immediate communication between all pharmacies and our head office is certainly a real plus to us in comparison to our old legacy system. It has a consistent interface which also makes training much easier. Changing to POS Works has given our business many benefits and has provided a great return on investment.

POS Works are also very supportive in helping us achieve business outcomes and they provide a solid support system. We would recommend their system to any pharmacy group.

Retail Services Manager, Wizard Pharmacy